Frequent Diner Program
Earn Rewards When You Dine With Us!

General Policies

• Rewards cannot be combined; if multiple items in a purchase are eligible for a reward benefit, the reward will apply to the lowest-priced item.
• Rewards may require a minimum purchase.
• We reserve the right to alter or discontinue this program at any time.
• Catering orders do not qualify for Frequent Diner program credit.

Frequent Diner Program FAQ

As of January 2022, our Frequent Diner program has changed over to a new system. If you are experiencing trouble, please e-mail us for help.

• I was a member of the dining program before January 2022. Why do I have fewer points in my account now? I didn’t use them. Don’t worry, you may have fewer points, but you have the same cash value (5% of your purchase). Our old system required 20 points for a $1 reward; in our new system, 1 point = $1.
• My old Frequent Diner account said I had $XX cash balance. Why don’t I see that in my new account? Gift card cash balances tied to our old program cards remain on the cards. Treat the card like you would any other gift card. (Check the back for instructions on checking available balance.)
• Do I need to do anything to activate my account if I was already a member? Yes, be sure to confirm your account details (phone number, birthday) and opt in to the program (grant us permission to contact you by email and/or text) to ensure you receive your rewards and alerts about special promotions.
• Why can’t I access/update/create my account? (I’m getting an error or “account already exists” message.) We apologize, but during the transfer process, some emails and phone numbers were unable to be matched together to a single account. Or, we may have had more than one phone number or email on file for you and/or a member of your family. If you are having trouble, email us with the following info: Name, phone, old Frequent Diner card number (if you have it). If you suspect we may have a different phone number on file, please provide that number.
• Do I still need my physical card or my old Frequent Diner program number? Before discarding your old card, check to see if you have any remaining gift card cash balance; cash balances from the old cards do not transfer to our new system. You’ll need the card to use your remaining cash, and you can continue to reload it with funds. You do not need your old card number for the new Frequent Diner program, as long as you have registered your phone number and/or email — once you register, your phone number is now your member number.
• How do I earn points on my online food orders? Make sure to log in to your account before starting your order! Click on the account icon in the upper portion of the order screen to start. (It looks like a person in a circle.)
• When/where can I redeem my cash back earnings? Once you have accumulated $5 in rewards, you can redeem your rewards cash. Give your server your account number when you are ready to pay. You can also redeem your points in our online ordering system; be sure to log in before you start your order. Click on the account icon in the upper portion of the order screen to start.
• How do I redeem a discount offer/reward? You must log in before you start the checkout process. (Click on the account icon in the upper portion of the order screen to start.) During checkout, you will see a button to “add gifts”— clicking that will display any available rewards for which your order qualifies.
• Do I earn points on everything on my bill? Points are earned on all restaurant food, beverage and merchandise purchases, as well as online orders (you must be logged in to earn points). Tax, fees, gratuities and catering invoices are excluded. Points are earned for gift card purchases, but purchases paid for with gift cards are excluded from earning points on the portion of the bill paid using gift card funds. Catering orders do not qualify for Frequent Diner program credit.
• What’s the difference between points and rewards? Points are earned on purchases; we sometimes may give a points reward that adds more points to your account balance. Rewards are gifts from us, such as complimentary items or a percentage or dollar amount off your final bill, issued as special promotions, such as a birthday gift or a reward for coming in during a certain time or spending a certain amount.
• I saw an email/text about a program reward, but I don’t see it in my account. Check the offer – some rewards are automatic (you do nothing and it will appear in your account) and others must be claimed (you will need to visit the listed website link and follow the on-screen instructions to claim it; allow a minute or two for the reward to appear in your account once claimed).
• I was told via email/text that I now qualify for a higher program tier (Honu, Nai‘a or Mano) and would earn more points per dollar. But I am not getting that percentage. Program tier status kicks in on January 1 of each year. If you qualify for a tier before January, your higher earnings rate begins on January 1. You have until December 31 to try for an even higher tier!

Program Tiers

Spend more, earn more! Spend a qualifying amount between January 1 and December 31 and you’ll achieve a higher tier status. You’ll begin earning at higher levels for a full year starting January 1 after your qualifying spend. Spending amounts are reset to zero on January 1.

	Frequent Diner – Basic Level Earns 5% on eligible purchases
	Frequent Diner – Honu Tier spend $750 to qualify Earns 5.5% on eligible purchases
	Frequent Diner – Nai‘a Tier spend $2,500 to qualifyEarns 6% on eligible purchases
	Frequent Diner – Manō Tier spend $5,000 to qualifyEarns 6.5% on eligible purchases